Frequently Asked Questions
Short, clear answers to the things guests ask most—so you can book with confidence.
Stays & Policies
What time is check-in and check-out?
Check-in is 3:00 PM and check-out is 11:00 AM. Early check-in or late check-out may be available with advance notice; fees may apply.
Is there a minimum stay?
Minimum nights vary by home and season (often 3–7 nights). See the property page at booking or contact us for specifics.
What’s included with my stay?
Hotel-quality linens and towels, a starter set of premium bath amenities, a fully equipped kitchen, and high-speed Wi-Fi. Many homes include parking. Mid-stay cleans and additional services are available on request.
Are pets allowed?
Select homes are dog-friendly with pre-approval and a pet fee. Service animals are welcome as required by law. Ask us to match you with the right home.
Is housekeeping included?
Each stay includes professional cleaning before arrival. Mid-stay housekeeping and linen refreshes are available for an additional fee.
What is your cancellation policy?
Policies vary by home and dates. Full details appear during checkout and on each property page. Contact us if you need flexible options.